Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: RFPMART_US1-00000002968

Government Authority located in Lynn Haven, Florida; USA based organization looking for expert vendor for Information Technology Services.

[*] Budget: Looking for Proposals

[*] Scope of Service:

Information Technology Services toCategory 1 - Application Development, Support and Ongoing Maintenance: This category includes
development of computer applications and related database using approved City technologies to be
deployed primarily via the web, but also included legacy-based enhancements and development or
enhancement of reporting layers. The scope of activities can range from initial development and
deployment, through enhancements and/or interfaces, and ongoing support for those applications,
including help desk services and training.
a. Current help desk ticketing system is Atera, with an average of approximately 300+
tickets per month over the last three (3) years.
b. Software applications currently in use include but may not be limited to:
1. Microsoft 365 Suite, Standard and Business Premium
2. Tyler Technologies Enterprise Resource Planning (ERP) Human Resources
and Accounts Payable Software by Munis (Munis database is hosted on
provider’s cloud solution)
3. Adobe Acrobat Pro DC
4. Adobe Creative Cloud
5. Big-IP Edge Client (Virtual Private Network (VPN) technology)
6. Atera Remote Monitoring and Management (RMM) (endpoint management)
7. SignWorks
8. SignLab by CADLink (Public Works uses to create signs)
Category 2 - IT Infrastructure Design and Development: This category includes the design and
deployment of physical communications, computational, and storage infrastructure, as well as
authentication systems. The scope also includes selection of peripherals and the creation of policies.
Category 3 – IT Management Consulting: This category includes the management of IT projects,
development of functional requirements, preparation of request for information, qualifications or
proposals, and business process reengineering. The scope also includes conduction research and making
recommendations, strategic planning, organizational assessment and change management, application
portfolio analysis, and training.
Category 4 – Information Security (INFOSEC): This category includes providing assistance to the City
to ensure the design, development and implementation of secure systems. The scope also includes
providing assessment, audit, and attestation services for security and other related frameworks, including
but not limited to Health Insurance Portability and Accountability Act (HIPAA). Other activities within
this scope include supporting security incident response, providing forensic services, conducting code
reviews and penetration tests, and assisting with the implementation of security-related projects.

[*] Eligibility:

- Onshore (US Organization Only);

[*] Work Performance:

Performance of the work will be Onsite.

Expiry Date : Wednesday, 27 September, 2023

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Florida

RFP Expired

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